Complaints procedure

At Bridge Garage, we try to offer a great customer service however occasionally things do go wrong.

We feel our customers should be able to approach us with their opinion concern or suggestion. Therefore please let us know. This gives us the opportunity to get things right.

What Can I Do?

If you are unhappy with our service, please let us know. To make this as easy as possible, there are a few ways for you to tell us your concerns.

By Phone: You can call the customer care team on 01618607750 (Mon – Fri 09:30hrs- 16:30hrs)

By writing to us:  You can write to us at FAO: Customer Care Team, Bridge Garage, 529 Wilbraham Road, Manchester, M21 0UE

By Email: You can email us at info@bridgegaragemanchester.co.uk

What information should I include to ensure my concern is dealt with quickly?

Please make sure the following details are included

Your full name

Your telephone number

Vehicle registration number

The name of the person or department you’ve dealt with

Detail your concerns or questions

What actions you feel we can do to put things right

The best method to contact you with details

We will look into your concerns as efficiently as possible and resolve matters within 8 weeks where possible. Queries processed through this procedure will be handled in accordance of the requirements in the Data Protection Act 1998.

If you are still dissatisfied with our final response or the update provided at eight weeks.

If the services related dispute cannot be resolved between us within a reasonable timescale, you may refer the dispute to any free independent Advisory and Conciliation Service for the motor industry.

We look to be compliant and assess our protocols at regular intervals and try to be reasonable.